Overview

At ThriftNationBD, customer satisfaction is important to us. As we sell clothing products, we encourage all customers to carefully inspect their items at the time of delivery.

Products must be checked immediately after receiving the parcel from the delivery agent. If there is any issue with the product, you must report it right away and refuse acceptance. Once the parcel has been received and accepted, the product will not be eligible for return, refund, or exchange.

For your protection, we strongly recommend recording a clear video while opening and checking the package.

Inspection at Delivery

Upon receiving your order, please:

  • Open and inspect the product in the presence of the delivery agent whenever possible.
  • Verify that the item matches your order.
  • Check for any visible damage, defects, or incorrect items.

If any issue is found, notify the delivery agent immediately and contact us for assistance.

After the delivery agent leaves and the product has been accepted, no return, refund, or exchange requests will be accepted.

Eligibility for Returns

A return request will only be considered if:

  • The issue is identified immediately upon delivery.
  • The product is rejected at the time of delivery.
  • The item remains unused and in its original condition.
  • Proof of purchase (order confirmation or receipt) is provided.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been accepted after delivery.
  • Products that have been worn, washed, altered, or used.
  • Products without original packaging or tags.
  • Products damaged due to customer handling after delivery.
  • Gift cards or promotional items.

Refund Process

If a return is approved at the time of delivery:

  • Refunds will be issued through the original payment method whenever applicable.
  • For Mobile Financial Services (bKash, Nagad, Rocket), refund details may be requested.
  • Approved refunds are generally processed within 7–10 business days.

Exchanges

We only offer exchanges for items that are:

  • Incorrectly delivered.
  • Defective or damaged upon delivery.

Any exchange request must be reported immediately at the time of delivery and before accepting the parcel.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact us at:

Email: admin@thriftnation.bd

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: admin@thriftnation.bd

Thank you for shopping with ThriftNationBD. We appreciate your trust and are committed to providing a smooth and transparent shopping experience.